Our strategic objective is to create an excellent customer experience by understanding the most relevant customer needs and address them in a convenient, safe, measurable, and sustainable way.
To recognize the customer needs we are conducting a bi-annual Customer Experience (CX) study in our main markets: Finland, Sweden, Norway, Denmark, Germany, Austria, and Belgium. The respondents consist of installers, wholesalers, and specifiers.
- Co-innovation with stakeholders
- Sustainable product development
- Increase the share of Eco-products